We built this for Citizens Bank
This isn't a slide deck. It's a working AI agent that handles account and transaction questions, lost or stolen cards, and transaction disputes for Citizens Bank customers -- answering real questions using your actual support content. Try it.
Try the Chat Agent
Ask about your checking and savings balances, recent transactions, a lost or stolen card, or disputing a charge you don't recognize.
In production, the widget's appearance and behavior are fully customizable to match the Citizens Bank brand.
What Lorikeet Can Deliver for Citizens Bank
Built around real banking scenarios -- account and transaction lookups, lost or stolen card support, and dispute handling for consumer, business, and wealth customers.
Natural Conversations
Customers ask in their own words. Lorikeet understands context, handles follow-ups, and resolves issues -- not just FAQ lookups.
Takes Real Action
Beyond answers: it locks a lost card and orders a replacement, or files a transaction dispute with provisional credit and a case number -- the kind of work that usually needs a banker.
Banking Compliance Built-In
Built for regulated finance. Guardrails keep responses on-brand, and it never asks for full card numbers, PINs, or Social Security numbers in chat.
24/7 Availability
Customers don't wait for branch hours. Lorikeet handles balance checks, card issues, and disputes around the clock.
Ready for Your Systems
In production, connects directly to your core banking, card, and dispute systems. This demo shows the experience -- yours will have real integrations.
Deploy in Days
This entire demo -- support scenarios, knowledge base, and chat -- was built in hours. Your production launch can be just as fast.
How we built this for you
This demo? Built from scratch for Citizens Bank. Real logic for real banking scenarios.
Mapped Your Scenarios
Account and transaction lookups, lost or stolen cards, and transaction disputes -- each handled with dedicated support logic.
Added Your Knowledge
Balances and activity, card locking and replacement timelines, and the dispute process -- all instantly searchable when customers ask.
Set the Safety Controls
No requests for full card numbers, PINs, or SSNs in chat. Every response stays on-brand and within policy.
Went Live
Chat is working right now. Ready to connect to your actual customer data, core banking, and card systems.
Ready to Add the World's Best CX AI?
Connected to your actual customer data. Handling your real support volume across consumer, business, and wealth banking. This sandbox is just the start.
Finish Setting Up Your Sandbox